Zenith Shop01Delivery Coverage
Zenith Shop delivers nationwide, from major metropolitan cities to smaller towns. Coverage and available delivery speed vary by warehouse location and your delivery address; the specific options for your order are always shown at checkout.
02Delivery Timelines
| Delivery Area | Typical Timeline |
|---|---|
| Karachi, Lahore, Islamabad, Rawalpindi | 1–3 business days |
| Faisalabad and other major cities | 2–4 business days |
| Smaller cities & towns nationwide | 3–7 business days |
| Groceries & perishables | Same-day or next-day, where available in your area |
Timelines are estimates from dispatch, not from order placement, and can vary based on processing time, product availability, and courier capacity. Exact estimated delivery dates are shown on the product page and at checkout before you confirm your order.
03Delivery Fees
Delivery fees depend on the item's size and weight, your location, and your order value; many orders above a minimum order value qualify for free or reduced-cost delivery, shown clearly at checkout. Any applicable delivery fee is always displayed before you place your order — there are no hidden delivery charges added afterward.
04Cash on Delivery (COD) Availability
COD is available on most orders and locations, though very high-value orders or certain remote areas may require an online payment method (JazzCash, Easypaisa, or bank transfer) instead. If COD isn't available for your cart, this will be indicated at checkout along with the accepted payment options.
05Tracking Your Order
Once your order is dispatched, you can follow its progress from My Orders or our Track Your Order page using your order number and registered phone number. You'll also receive SMS or in-app updates at key stages: order confirmed, dispatched, out for delivery, and delivered.
06Delays & Exceptions
Occasionally, deliveries may be delayed due to weather, public holidays, regional security or access restrictions, high-demand periods (such as sale events), or courier disruptions outside our control. If your order is significantly delayed beyond the estimate shown at checkout, you can check status via tracking or contact Customer Support for an update or, where applicable, cancellation with a full refund.
07Packaging
Items are packaged to protect against damage in transit, with additional protective packaging for fragile items like electronics and glassware. If you receive an order with visibly damaged packaging, please refer to our Damaged or Lost in Transit guidance in the Refund Policy.