Zenith ShopFind quick answers to common questions below, organized by topic. If you can't find what you need, our Customer Support team is happy to help.
Orders
How do I place an order?
Add items to your cart, proceed to checkout, choose your delivery address and payment method, and confirm your order. You'll receive a confirmation via SMS, email, or in-app notification.
Can I change my delivery address after placing an order?
You can update your delivery address only before the order is dispatched, from My Orders. Once dispatched, the address cannot be changed for that shipment.
Can I cancel my order?
Yes, you can cancel any order free of charge before it has been dispatched, from My Orders or by contacting support. Orders already dispatched or out for delivery cannot be cancelled.
Why was my order cancelled by Zenith Shop?
Orders may be cancelled due to stock unavailability, a pricing error, delivery restrictions in your area, or repeated failed Cash on Delivery attempts. You will always be notified and, if you paid online, refunded in full.
Payments
What payment methods are accepted?
Cash on Delivery, JazzCash, Easypaisa, and Bank Transfer, subject to availability by product and delivery location.
Is Cash on Delivery available everywhere?
COD is available on most orders and locations. Very high-value orders or select remote areas may require online payment instead — this is shown clearly at checkout.
Is it safe to pay with JazzCash or Easypaisa?
Yes. Payments are processed directly through the regulated JazzCash and Easypaisa platforms; Zenith Shop does not store your wallet PIN.
My payment was deducted but the order shows as failed. What do I do?
This can happen due to a network delay. Please wait up to 24 hours for the payment to reflect, or contact Customer Support with your transaction reference for a refund if the order truly failed.
Shipping & Delivery
How long does delivery take?
Typically 1–3 business days in major metros and 3–7 business days for smaller cities and towns. See our full Shipping Info page for a breakdown by area.
How do I track my order?
Use Track Your Order with your order number and registered phone number, or check My Orders if you're signed in.
What if I'm not home when my order arrives?
The courier will typically attempt redelivery or contact you to arrange a convenient time. Repeated missed COD deliveries may result in the order being returned to us.
Returns & Refunds
Can I return an item if I simply changed my mind?
No — Zenith Shop does not accept returns for change of mind. Returns are only accepted for defective, damaged, incorrect, or materially not-as-described items. See our full Refund Policy for details.
How long do refunds take?
3–7 business days for wallet payments (JazzCash/Easypaisa) and 5–10 business days for COD or bank transfer refunds, once your return is approved.
How do I request a return?
Go to My Orders, select the item, and choose 'Report a Problem' or 'Request Return,' then follow the steps to submit photos and a reason. Full process is in our Refund Policy.
Account
How do I create an account?
Tap Sign In and choose to register with your phone number or email. You can also check out as a guest without creating an account.
I forgot my password. What do I do?
Use the 'Forgot Password' link on the sign-in page to reset it via SMS or email verification.
How do I delete my account?
Contact Customer Support to request account deletion. See our Privacy Policy for details on data retention after deletion.