Zenith Shop01Contact Channels
Live Chat
The fastest way to reach us for order issues. Chat with our support team right here, right now.
Start Live Chat →Phone Support
Call our customer care line for urgent order or delivery issues.
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Message us on WhatsApp for a quick reply.
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For non-urgent queries, press, and careers.
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In-App Support
Signed-in users can raise a support ticket directly from an order in My Orders for the fastest, most specific help.
02Write To Us
Prefer email? Send us a message directly and we'll get back to you within 1–2 business days.
03Support Hours
| Channel | Hours |
|---|---|
| Live Chat & In-App Support | Every day, 9:00 AM – 11:00 PM PKT |
| Phone Support | Every day, 9:00 AM – 9:00 PM PKT |
| Responses within 1–2 business days |
04Our Address
Zenith Shop (Pvt.) Ltd.
Corporate Office
Pakistan
For returns, please do not mail items directly to our corporate office — return pickups are arranged through your order via the process described in our Refund Policy.
05Before You Write In
To help us resolve your query faster, please have the following ready when you contact us:
- Your order number (found in My Orders or your confirmation SMS/email).
- The registered phone number or email on your account.
- Photos, if your query relates to a damaged, defective, or incorrect item.
For return and refund questions specifically, please check our Refund Policy first — many common questions, including timelines and eligibility, are answered there.