Privacy Policy

01Introduction

This Privacy Policy explains how Zenith Shop collects, uses, shares, and protects your personal information when you use our website, app, and related services. By using Zenith Shop, you consent to the practices described here, alongside our Terms & Conditions.

02Data We Collect

Account information: name, email address, phone number, and password (stored in encrypted/hashed form).
Order & delivery information: delivery address, city, landmark or map pin, and order history.
Payment information: for JazzCash/Easypaisa/bank transfers, we receive confirmation of successful payment from our payment partners — we do not store your full wallet PIN or complete bank credentials.
Communications: messages sent to customer support, chat transcripts, and reviews or ratings you submit.
Device & usage data: IP address, browser type, pages viewed, and general location (city-level) inferred from your device or delivery address, used to keep the Platform secure and improve performance.

03How We Use Your Data

To process and deliver your orders, including sharing your delivery address and phone number with the courier partner assigned to your shipment.
To communicate order confirmations, delivery updates, and respond to support requests.
To verify Cash on Delivery orders and prevent fraud.
To personalize the products, categories, and offers shown to you.
To analyse platform usage and improve site performance, search, and recommendations.
To comply with legal obligations, such as tax record-keeping and responding to lawful requests from authorities.

We share your information only as needed to operate the Platform:

Delivery & courier partners: to arrange pickup and last-mile delivery of your order.
Payment processors: JazzCash, Easypaisa, and banking partners, to process wallet and transfer payments.
Service providers: hosting, analytics, and customer support tooling providers, bound by confidentiality obligations.
Legal & safety: where required to comply with a legal obligation, enforce our Terms, or protect the rights, property, or safety of Zenith Shop, our users, or the public.

We do not sell your personal information to third parties for their own marketing purposes.

05Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember your cart and wishlist, and understand how shoppers use the Platform so we can improve it. You can control cookies through your browser settings; disabling certain cookies may affect features like saved carts or personalized recommendations.

06Payment Security

Online payments made through JazzCash, Easypaisa, or bank transfer are processed via secure, regulated payment channels. Zenith Shop does not store your complete card number, wallet PIN, or online banking password on our servers.

07Data Retention

We retain your account and order information for as long as your account is active and for a reasonable period afterward to comply with tax, accounting, and legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account as described below, subject to records we are legally required to keep.

08Your Rights & Choices

Access & correction: you can view and update most account details directly from your account settings.
Marketing preferences: you can opt out of promotional emails and SMS at any time via the unsubscribe link or account settings.
Account deletion: you can request deletion of your account and associated personal data by contacting Customer Support, subject to retention required for legal or accounting purposes.

09Children's Privacy

Zenith Shop is not directed at children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be reflected by an updated "Last updated" date at the top of this page.

11Contact Us

For questions about this Privacy Policy or how your data is handled, please reach out via our Contact Us page.